Terms of Service

1. Who we are

These terms govern the services we supply. This website and those services are operated by Maple Media Group Ltd, a company registered in England and Wales under company number 17142580, registered office 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom. ICO registration No. ZC124173. In these terms “we”, “us” and “our” mean Maple Media Group Ltd, and “you” means the client engaging our services.

We are a digital advertising and content marketing agency. We are not a financial adviser, investment manager, broker or regulated financial services firm, and nothing on this website constitutes financial, investment, legal or tax advice.

2. What we supply

We provide marketing and creative services, which may include advertising campaign strategy and management, ad creative and copywriting, website and landing page design and build, brand and design system work, and performance reporting. The exact services, deliverables, timeline and price for your engagement are set out in a written proposal. That proposal, together with these terms, forms our agreement. Where the two conflict, the proposal takes precedence.

Native Advertising Library

Separately from our client services, we sell a self-study library of written guides on native advertising and content marketing, priced at £240 as a one-off purchase. The following apply to it:

• Format and delivery. Supplied digitally as PDF files, delivered by a download link emailed to the address given at checkout, normally within minutes of payment and always within 24 hours. Nothing is shipped physically. You need a device capable of opening PDF files.
• Licence. You receive a perpetual, non-exclusive, non-transferable licence to use the material for your own personal or internal business purposes. You may not resell, redistribute, republish, share the download link, or use the material to create a competing product. Copyright remains with Maple Media Group Ltd.
• Access. The download link is valid for 30 days and permits a reasonable number of downloads. If it expires or fails, email us and we will reissue it at no charge. We do not guarantee indefinite hosting, so please keep your own copy once downloaded.
• Updates. Any revisions issued within 12 months of purchase are provided free of charge to the email address on your order.
• Cancellation. Your 14-day cancellation right, and the immediate-access waiver accepted at checkout, are set out in the Refund & Cancellation Policy.
• No guarantee of results. The library is educational material describing how advertising campaigns are planned and run. It is not advice and carries no promise of any income, result, performance or return. Section 9 applies to it in full.

3. Forming the agreement

A contract is formed when you accept a proposal in writing, or when you make a payment against an invoice issued under a proposal. For the Native Advertising Library, a contract is formed when you complete checkout. We do not begin client work, and take no payment, before that point.

4. Fees and payment

• All fees are quoted and payable in pounds sterling (GBP). Maple Media Group Ltd is not currently registered for VAT, so no VAT is added and our invoices do not show a VAT amount. If we become VAT registered we will notify clients in writing before any VAT is charged.
• Retainers are invoiced monthly in advance on the anniversary of the start date.
• Fixed-fee projects are invoiced 50% on acceptance of the proposal and 50% on delivery, unless the proposal sets different milestones.
• Media management fees are invoiced monthly in arrears against reconciled advertising spend.
• The Native Advertising Library is charged once, at £240, at the point of purchase. No subscription is created and no card is stored for future use.
• Invoices are payable within 14 days of the invoice date unless stated otherwise in the proposal.
• We accept payment by debit or credit card (Visa, Mastercard, American Express) processed by Stripe, and by UK bank transfer. Card payments appear on your statement as MAPLE MEDIA GROUP.
• Where you authorise a recurring card payment for a retainer, we tell you the amount and billing date before the first charge. You may cancel the mandate at any time by email; cancelling the mandate does not by itself terminate the services under section 7.
• Overdue amounts may accrue statutory interest and compensation under the Late Payment of Commercial Debts (Interest) Act 1998. We may suspend work on written notice if an invoice is more than 14 days overdue.
• Advertising spend and third-party costs (hosting, domains, licences, stock assets) are separate from our fees and are recharged at cost with supporting documentation.

Full pricing detail is on our Pricing page. Cancellation rights and refunds are in the Refund & Cancellation Policy, which forms part of these terms.

5. Your responsibilities

• Provide accurate information, brand assets and approvals promptly. Delays in approvals may move agreed delivery dates.
• Ensure any material you supply does not infringe third-party rights and complies with applicable law and advertising codes.
• Remain responsible for the regulatory position of your own products, services and claims. Where your sector is regulated, obtaining any required authorisation, approval or disclaimer is your responsibility.
• Maintain your own advertising platform accounts and pay platform invoices where those accounts are in your name.

6. Intellectual property

Ownership of deliverables created specifically for you passes to you on full payment of all invoices relating to them. Until then, we retain all rights. We keep ownership of our pre-existing tools, templates, frameworks and know-how, and grant you a non-exclusive licence to use them as embedded in your deliverables. Third-party assets (fonts, stock imagery, plugins) remain subject to their own licences. We may reference our work for you in our portfolio unless you ask us in writing not to.

7. Term and termination

Retainers run on a rolling monthly basis and may be terminated by either party on 30 days' written notice. Projects end on delivery and acceptance. Either party may terminate immediately on written notice if the other commits a material breach that is not remedied within 14 days, or becomes insolvent. On termination you remain liable for fees for work performed and costs committed up to the termination date.

8. Confidentiality and data protection

Each party will keep the other's confidential information confidential and use it only for the purposes of the agreement. We process personal data in accordance with UK GDPR and the Data Protection Act 2018, as described in our Privacy Policy. Maple Media Group Ltd is registered with the Information Commissioner's Office under registration ZC124173.

9. No guarantee of results

Advertising and marketing outcomes depend on factors outside our control, including platform policies, auction dynamics, market conditions and your own product and pricing. We will apply reasonable skill and care, but we do not guarantee any particular level of traffic, leads, conversions, revenue or return on advertising spend, and no such guarantee should be inferred from anything on this website or in our materials.

10. Limitation of liability

Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any liability that cannot lawfully be limited. Subject to that, we are not liable for indirect or consequential loss, loss of profit, loss of business, loss of goodwill or loss of anticipated savings, and our total liability arising under or in connection with the agreement is limited to the total fees paid by you to us in the 12 months preceding the event giving rise to the claim.

11. General and governing law

Neither party is liable for failure to perform caused by events beyond its reasonable control. These terms, together with your proposal, the Pricing page and the Refund & Cancellation Policy, form the entire agreement between us. If any provision is held invalid, the rest continues in force. No third party has rights under the Contracts (Rights of Third Parties) Act 1999.

These terms and any dispute arising from them are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction.

We may update these terms. The version applying to your engagement is the one published when your proposal was accepted, or when you completed checkout. Material changes are notified to active clients by email at least 30 days in advance.

Maple Media Group Ltd
71–75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
Telephone: +44 20 3150 0491
Email: hello@maplemediagroup.co.uk